You can delete your Twerll account from inside the app, or by emailing us. Your account is disabled and signed out everywhere immediately, and permanently deleted 30 days later. Agreements you signed with other people, and the evidence records that prove them, stay with those people. Everything below explains exactly which is which.
For your security you may be asked to sign in again first. Your account is frozen the moment you confirm.
Email legal@twerll.com from the address on your account and ask us to delete it. We may need to verify it is really you before we act, and we will confirm when the deletion is scheduled.
Permanently removed 30 days after you confirm:
| Data | When |
|---|---|
| Your profile, display name, photo, and account details | After 30 days |
| Your saved signature stamps | After 30 days |
| Drafts you never sent to anyone | After 30 days |
| Evidence Vault folders, and any item you never sealed | After 30 days |
| Files stored for you that no other party relies on | After 30 days |
| Notifications, connections, and pending invites | After 30 days |
| App settings, app-lock PIN, and one-time verification codes | After 30 days |
| AI usage history, drafts, and cached document analysis | After 30 days |
| Access codes you issued to let others open a record | After 30 days |
Twerll records agreements between people. When you sign something, the other party holds a record too, and that record has to keep working after you leave. This is set out in section 17 of our Terms.
| Data | Why it is kept | How long |
|---|---|---|
| Agreements you sent or signed, and their audit records (including the name, email address, timestamp, and IP address recorded at signing) | These are shared records. The other parties rely on them to prove what was agreed. Removing the signer's name would leave a signature that proves nothing. | As long as reasonably necessary for those parties and for legal compliance |
| Evidence you sealed, and its chain-of-custody ledger | The ledger is hash-chained over the identity of whoever created each entry, so it cannot be anonymized without destroying the proof for whoever holds the file. | As long as reasonably necessary for those parties and for legal compliance |
| Your messages in shared conversations and rooms | They stay readable for the other participants, with your name and photo replaced by "Deleted user". | As long as the conversation exists |
| Your username | Retired permanently and never given to anyone else, because certificates and links issued earlier may still refer to it. | Indefinitely |
| A one-way hash derived from your email address and account ID, plus whether the account was suspended and why | So an account suspended for abuse cannot be deleted and immediately registered again. It cannot be reversed to recover your email address, and is used for nothing else. | Indefinitely |
| Payment and billing records, if you ever paid for Twerll Pro | Required by tax and accounting law. | As required by law |
| Reports filed about your account by other users | They are the reporting user's record, and a moderation history that disappears on request is not a moderation history. | As long as reasonably necessary |
Backups may hold residual copies for a limited additional period before they age out.
Verification does not depend on your account. A certificate or sealed file can be checked at app.twerll.com/verify using the document itself, and that check reports only that a seal exists and when it was made. It never reveals who owns it. Deleting your account does not break anyone's ability to verify what you signed, and does not expose you either.
Email legal@twerll.com. See also our Privacy Policy and Terms of Service.