Terms of Service

1. Who we are

Twerll ("Twerll", "we", "us", "our") is an application and related services for creating, negotiating, signing, and keeping records of agreements, available at app.twerll.com, through our mobile apps, and through related sites and services (together, the "Service"). Twerll is operated as a sole proprietorship based in Canada. Legal contact: legal@twerll.com.

2. Accepting these terms

These Terms of Service (the "Terms") are a binding agreement between you and Twerll. By creating an account, tapping a button that references these Terms, opening a signing or chat link, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service to sign documents, you also agree to the Electronic Records and Signature Disclosure. If you do not agree, do not use the Service.

If you use the Service on behalf of a business or another person, you confirm you have authority to bind them, and "you" includes them.

3. Eligibility and accounts

• You must be at least 18 years old, or the age of majority in your province, territory, or country, whichever is higher. The Service is used to enter into contracts, and contracts made by minors may not be enforceable.
• You must provide accurate information (including a working email address) and keep it up to date.
• You are responsible for everything that happens under your account. Keep your credentials confidential and tell us immediately at legal@twerll.com if you suspect unauthorized access.
• One person per account. Do not share, sell, or transfer your account.

4. The service

Depending on your plan and platform, the Service includes: creating casual and formal agreements; sending and receiving signature requests by link, QR code, email, or directly to your connections; electronic signing (including drawn, typed, voice, and video signatures where offered); document tools (viewing, merging, converting, scanning); the Evidence Vault; secure chats and rooms (including guest access links); AI-assisted drafting and document review; notifications; and Twerll Pro subscription features. We may add, change, or remove features as described in section 24.

5. Electronic signatures

The Service lets you sign documents and records electronically. By using it you agree that:

• You intend your electronic signature, and the electronic signatures of people you invite to sign, to be valid, binding, and enforceable to the same extent as handwritten signatures, to the extent permitted by applicable law (including Canadian federal and provincial electronic commerce legislation, and where applicable laws such as the U.S. ESIGN Act and UETA, or the EU eIDAS Regulation).
• Some document types cannot be signed electronically in some jurisdictions (for example wills, certain family law documents, certain land or property transfers, court documents, and documents requiring notarization). You are solely responsible for confirming that electronic signature is legally permitted for your document, in your jurisdiction, before using the Service for it.
• You will only initiate signature requests for people who have agreed to receive them, and you will not pressure, deceive, or coerce anyone into signing.
• A record of the signing process (such as timestamps, email or link verification events, and device information) may be embedded in the signed document, its certificate, and our audit records.

6. Twerll is not a party to your agreements

Twerll provides the tools; you and your counterparties provide the agreement. We are not a party to, and are not responsible for, the content, quality, legality, performance, or enforceability of any agreement created or signed through the Service. Any dispute about an agreement is between the people who signed it.

7. No legal advice

Twerll is not a law firm and does not provide legal advice or legal representation. Nothing in the Service, including templates, suggested wording, AI-generated drafts, AI explanations, red-flag reviews, or document summaries, is legal advice, and no lawyer-client relationship is created. For anything important, consult a licensed lawyer in your jurisdiction.

8. AI features

• AI features (including drafting, document explanation, question answering, red-flag review, and text recognition) generate output automatically with machine learning models. Output can be incomplete, out of date, or simply wrong, and can miss issues that matter.
• You must review AI output yourself before relying on it or signing anything based on it. You are responsible for what you accept, send, and sign.
• Content you submit to AI features (such as document text and questions) is processed by third-party AI model providers on our behalf, as described in the Privacy Policy.
• AI features may be metered, rate-limited, restricted to certain plans, or changed at any time.

9. Evidence Vault and certificates

• The Evidence Vault stores files in a sealed form and maintains a chain-of-custody ledger recording events such as upload, sealing, and access. Certificates (including signing certificates and evidence certificates) are technical records generated from that data.
• These features are designed to help demonstrate integrity (that a file has not changed since it was sealed) and history. We do not guarantee that any court, tribunal, arbitrator, or authority will accept, admit, or give any particular weight to sealed files, ledgers, or certificates. Rules of evidence vary by jurisdiction and case.
• Public verification pages allow anyone with a certificate's verification details to confirm a record's integrity. Do not share certificates you want to keep private.
• The Evidence Vault is a convenience, not your only copy. Keep independent backups of anything critical.

10. Identity verification, what we do and do not check

Depending on how a document is sent, the Service may verify a signer through one or more of: possession of a unique signing link or QR code, a one-time code sent to an email address, or an authenticated Twerll account. We do not verify government identity documents and we do not guarantee that a signer is who they claim to be. The signing record shows which verification method was used. It is your responsibility to choose an appropriate method and, where needed, verify your counterparty by other means.

11. Your content and licence

• You keep ownership of the documents, evidence, messages, media, and other content you submit ("Your Content").
• You grant Twerll a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create technical copies of Your Content, solely as needed to operate, secure, and improve the Service, to deliver it to the people you choose (such as counterparties, signers, and room participants), and to comply with law. This licence ends when Your Content is deleted from the Service, except where copies must be retained for other users (for example a signed agreement retained for a counterparty) or for legal compliance.
• You are responsible for having the rights to upload and share Your Content, including any personal information in it about other people.
• We may remove or disable content that we reasonably believe violates these Terms or the law.

12. Acceptable use

You agree not to use the Service to:

• create, sign, or manage agreements for anything illegal, or that facilitates fraud, money laundering, or exploitation;
• impersonate anyone, forge a signature, sign on behalf of someone without authority, or misrepresent who is asking for a signature;
• upload malware or content you do not have the right to share, or that is defamatory, harassing, hateful, or sexually exploitative;
• harass, threaten, or abuse anyone in chats, rooms, or signature requests, or continue contacting someone who has blocked you;
• send unsolicited bulk signature requests, invites, or messages (spam);
• probe, scan, overload, or interfere with the Service, bypass rate limits or paywalls, scrape at scale, or reverse engineer any part of the Service except where the law permits;
• manipulate referral, points, or promotional programs with fake accounts or self-referrals;
• use the Service to build a competing e-signature dataset or service.

We may investigate violations and may suspend or terminate accounts under section 19. You can report abuse in-app or at legal@twerll.com.

13. Guests, links, and shared rooms

• Signing links, QR codes, and room invite links grant access to whoever holds them. You are responsible for how you share links you generate.
• Guests (people who use a link without a Twerll account) must still comply with these Terms and applicable law; using a guest link is acceptance of these Terms for that session.
• Room creators can control invites and shareable links; participants should treat room content as visible to all current participants.
• We may expire, revoke, or rotate links and tokens for security reasons.

14. Twerll Pro, billing, and refunds

Plans and billing

• Parts of the Service are free; premium features may require a paid subscription ("Twerll Pro"). Current prices and inclusions are shown in-app at the time of purchase.
• Payments are processed by the payment provider shown at the time of purchase. That provider's terms also apply to the payment itself.
• Subscriptions renew automatically (monthly or yearly, as chosen) until cancelled. Your payment method is charged at the start of each period.

Cancelling

• You can cancel any time; cancellation takes effect at the end of the current billing period, and you keep Pro access until then. Cancel in the in-app billing settings, or, if you purchased through an app store, in that store's subscription settings.

Refunds

• Except where required by law or by an applicable store policy, payments are non-refundable and we do not give credits for partial periods. Purchases made through an app store follow that store's refund policy. Nothing in these Terms limits any non-waivable refund or cancellation right you have under the consumer protection law of your province or country.

Price changes and promotions

• We may change prices with reasonable advance notice; changes apply from your next renewal. Promotional pricing (including founding-member pricing) applies under the promotion's stated conditions and, unless stated otherwise, continues only while your subscription remains continuously active.
• Free features, trials, and promotional Pro time (including Pro time from referrals) can be modified or withdrawn and have no cash value.

15. Referrals and points

Referral and points programs (for example points that convert into Pro time) are promotional. Rewards require genuine, distinct users; self-referrals, fake or duplicate accounts, and incentivized-signup schemes are prohibited. We may adjust, withhold, or revoke rewards obtained through abuse, correct errors, and change or end the program at any time. Points and rewards are not money, are non-transferable, and have no cash value.

16. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with, and your rights. It forms part of these Terms.

17. Data retention and deletion

• Items you delete may first move to a trash area with a grace period (currently 10 days) before permanent deletion, and backups may persist for a limited additional period.
• Signed agreements and their audit records are shared records. If you delete your account or a document, copies may remain available to the other parties who signed or received it, and we may retain signing and custody records as long as reasonably necessary for the integrity of those parties' records and for legal compliance.
• You can delete your account in the app under Settings › Account › Delete account, from our account deletion page, or by emailing legal@twerll.com. Your account is disabled and signed out everywhere immediately, and permanently deleted after 30 days; you can ask us to stop it during that period. Deletion is permanent for content not covered by the shared-record retention above.

18. Intellectual property

The Service, including its software, design, branding, and the name "Twerll", is owned by us or our licensors and is protected by intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the apps and Service for their intended purpose. If you send us feedback or suggestions, we may use them without obligation to you.

19. Suspension and termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate your access (with notice where practicable) if you materially or repeatedly violate these Terms, create risk or legal exposure for us or other users, fail to pay, or if we discontinue the Service.
• On termination, your licence to use the Service ends. Sections that by their nature should survive (including 5 to 11, 17, 18, and 20 to 25) survive. Where practicable, we will give you a reasonable opportunity to export your documents.

20. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties and conditions, express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that any agreement, signature, certificate, or record will be enforceable, admissible, or accepted by any third party.

21. Limitation of liability

To the maximum extent permitted by applicable law: (a) we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities; (b) we are not liable for the content, performance, breach, or enforceability of any agreement between users, or for the acts or omissions of any user or guest; and (c) our total aggregate liability for all claims relating to the Service is limited to the greater of (i) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (ii) CAD $50. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence, or wilful misconduct.

22. Indemnity

You will indemnify and hold us harmless from claims, damages, and reasonable legal costs arising from Your Content, your agreements with other parties, your violation of these Terms, or your violation of law or third-party rights, except to the extent caused by our own breach of these Terms.

23. Governing law and disputes

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable in it, without regard to conflict-of-law rules. Courts located in Nova Scotia have exclusive jurisdiction over disputes relating to these Terms or the Service, and each party consents to their jurisdiction. If you are a consumer, this section does not deprive you of mandatory consumer protections, or of the right to bring proceedings in the courts of your own province, where the law of your place of residence grants those rights. Before filing any claim, please contact us at legal@twerll.com; most issues can be resolved quickly and informally.

24. Changes to the service or these terms

We are actively developing Twerll and may add, change, or remove features. We may update these Terms from time to time. For material changes we will give reasonable advance notice (for example in-app or by email) with the new effective date. If you continue using the Service after the effective date, the updated Terms apply. If you do not agree, stop using the Service and, if applicable, cancel your subscription before the change takes effect. Prior versions are available on request.

25. General

• Entire agreement. These Terms, the Privacy Policy, and the E-Sign Disclosure are the entire agreement between you and Twerll about the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a reorganization, sale, or transfer of the Service (for example to a company we incorporate); your rights will not be reduced by the assignment.
• Language. These Terms are drafted in English. Les parties confirment leur volonté que cette convention soit rédigée en anglais. The parties confirm their wish that this agreement be drafted in English.
• App stores. If you obtain a Twerll app through an app store, that store's terms also apply. The store is not responsible for the Service and has no obligation to you under these Terms.

26. Contact

Twerll, legal and abuse contact: legal@twerll.com. Please include enough detail for us to identify the account, document, or link involved.